Picture of Glenside Medical
4000-A Glenside Drive, Richmond, Va 23228-4102

General Information



Office Hours

Regular office hours are 8:00 AM to 4:30 PM Monday through Friday, and closed on Saturday and Sunday. We believe strongly in the value of your time and will do our best to keep you from having to wait for a long time.

Appointments

We are a walk-in facility and therefore we do not require appointments. Arrangements are made for company physicals that require special technicians and special time requirements.

Telephone Calls

Our telephones are answered from 8:00 AM to 4:30 PM Monday through Friday. Our voice prompts will guide you to the correct department. Our physicians will return necessary phone calls near the end of the day. After hours our calls are handled by our answering service for medical emergencies only.

Prescriptions and Refills

Just as we cannot treat illnesses over the telephone, we cannot prescribe medications over the telephone. Medication prescriptions or refills will only be handled during regular office hours and only if you are currently under our care. If you call our office for a refill you must have the name of the medication, the dosage, and the phone number for the pharmacy. Our voice message prompt for prescriptions is very thorough. Make sure you have all of the information about your prescription before you enter this mail box. Please allow at least 24 hours for refills.

Referral Process

If your insurance requires a referral for treatment/procedures that are done outside your primary care physicians office you will need to schedule your appointment far enough in advance to allow us no less than 48 hours to obtain the referral. We have a voice message system on our referral line that will walk you through the request process. If you have questions please call our office between 9AM-2PM Monday-Friday to speak with our referral coordinator.

Holidays

Our office is closed on six major holidays. If the holiday falls on Saturday, our office will be closed on the Friday before. If the holiday falls on Sunday, our office will be closed on the following Monday.

Our holidays are: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

We generally close at 2:00 PM on Christmas Eve and New Years Eve (this will depend on what day of the week they fall on). Please call our office prior to a visit.

Inclement Weather

Mother Nature can play tricks with us occasionally with the weather. It is our true intentions to be open during regular business hours. Should we have adverse weather conditions we may choose to close our office or open late (this is for the safety of our staff and well as your safety). We base our decisions on the school systems and on the news/weather updates. There will be a message on our phone system with updates. Please call before making the drive.

Abusive Language or Behavior

We base our healthcare on a friendly mutual understanding between staff, physician, and patient. We will not tolerate abusive language and behavior in our office. We expect everyone to act in a professional manner, be courteous and polite. Please understand that the staff is instructed by the owners to perform their jobs as set by office policy.



© 2014 Glenside Medical Associates, P. C.